Privacy Policies

Frederick Maker Market will use your personal information to run our business and set up your services.  We are not responsible for the content or the privacy policies or practices of any of our makers’ shops or third-party apps that allow us to conduct business. 

Frederick Maker Market uses personal information it collects through forms and receives through business in accordance to our policies. We do not knowingly “sell,” as that term is defined under applicable law, any personal information. 

Frederick Maker Market only collects personal information that is necessary*. To fulfill orders, our sellers may need personal information such as name, payment information, mailing address, etc. For Makers, Frederick Maker Market will need personal information mentioned above to help set up shops on our platform. 

Frederick Maker Market and our sellers will not use this information for any other purpose. Basic information like name and email addresses may be collected as data for the website but will not be shared with anyone outside of the Frederick Maker Market team. 

Necessary personal information is all information that is required for transactions. Transactions include payment of products from customers and release of order payment to makers. Addresses are required to send orders to customers or necessary items to our makers. A P.O box is an acceptable address. Email addresses are used for communication between Frederick Maker Market; makers; customers; subscribers. 

Necessary information will only be shared with third parties if it’s required to complete a transaction. Our website is set up via Shopify, which will have access to personal information. Delivery companies and trusted Shopify apps that are used for order fulfillment and management may have access to this personal information if it is necessary for transactions.

Shop Set-up 

Set up is the responsibility of the maker. We will provide log-in information.  Instructions for set up are provided through Shopify. The platform is user-friendly and easy to navigate.  Frederick Maker Market will provide vendor service and help in set up.  Members should email questions to contact@frederickmakermarket.com . Frederick Maker Market has the right to request shop requirements.  If requirements are not met, we have the right to terminate shop. 

Shop set up processing time

Upon receiving your interest form, Frederick Maker Market will review the form and send you further information to set up your shop.  Makers need store policies and descriptions to complete their store set up. Information for shop set up will include a link for shop/seller login and a password that can be changed during shop set up. Processing of shops vary. Frederick Maker Market will do their best to process information and get you started in a reasonable time period. 

Age Requirement 

All makers/shop owners must be at least 18 years of age. Minors under 18 years of age are permitted to sell their products through the permission and direct supervision by the maker/shop owner. Makers are responsible for any and all account activity conducted by a minor on your account. 

Maker fees

Processing, transaction and handling fees will be paid upon the sale of products.  4% processing and  3% +.50 transaction fees will be calculated from the sell price including shipping.  Makers will be paid after fulfillment of their product order.  4% is the processing fee of the store. 3% +.50 is the transaction fee of the payment including shipping from the customer and to you. Makers will be given reasonable notice of change.

Payments to Makers

Product payments to makers will be disbursed the fifth business day of the month through internet banking. Your banking information will be set up through the seller dashboard. Payments will be made through Quickbooks. 

Geography Requirement of Makers

All Frederick County Maryland and surrounding area makers are welcome to set up their shop makers on Frederick Maker Market. 

Shop Removal 

Shops can be removed at anytime.  Please let us know if you would like to remove or pause your shop.  If your shop is inactive for more than 30 days, you will be contacted and your shop unpublished.

Customs & Import Taxes 

All vendors need to communicate to their customers the liability for any import or customs taxes if applicable. 

Payment Options for Shops 

Accepted payment options through Shopify include Mastercard, Visa, Discover, American Express, Paypal, Apple Pay, Google Pay, Shop Pay, JCB and Elo.

Products 

Products sold on Frederick Maker Market are handmade or vintage products. Handmade products must be made by you or a member of your shop. Makers must not violate copyright laws if using licensed products, themes or content.

Prohibited items are weapons; products with hateful messages; drug paraphernalia/products promoting drugs; curative products like CBD oils or pain relievers; items sold through direct sales or multi-level marketing companies.

Shop Policies 

Shop policies are required on all shop pages. As a seller on Frederick Maker Market, you agree to create shop policies that are transparent to your customer and applicable to your shop while following FMM policies. Sellers represent Frederick Maker Market and the local creative community. Frederick Maker Market expects sellers to run their shop with integrity.

Product Images

Photos must accurately present products. Products should include a clear description. Products are best presented in high-quality photos with simple white backgrounds. Images can be used for collections, featured products, blogs and advertisement.  Images will be credited to the maker and linked to the product when applicable.

Pricing 

Determine prices that are appropriate for you, your shop and items. Prices vary among sellers, shops and products. Taxes and shipping are calculated at checkout.

Returns & Exchanges

Each shop is responsible for setting these policies.  Frederick Maker Market is not responsible for returns and exchanges from individual stores.  

Shipping and Delivery 

Shipping and delivery of store products is the sole responsibility of the vendor of the shop. Shop policies include shipping and delivery policies. Shipping prices are calculated by Shopify based on weight. Shops can set shipping prices, free shipping or delivery.

Determine realistic, clear guidelines for shipping that can be viewed by customers before purchasing. Frederick Maker Market expects orders to be processed in a timely manner but we recognize that appropriate shipping windows will vary based on sellers availability and production/processing time of orders. Sellers may have more than one shipping option and can define shipping times for different types of products in their store policies. 

Shop products

Frederick Maker Market is not responsible for missing items, turn around time of items, repair and replacement of items or return policies of our shops. Shops need to have a clear policy on the aforementioned for their customers. Customers can provide shop feedback which is visible to Frederick Maker Market.